Contact us

The Contact us page (/contato) is available in the public site footer and in the open-area menu. Any visitor can send a message to the Inscrevah team — no account or login required. The top shows a short guidance text with a link to the Help Center, followed by the form.

How to send a message

1. Go to /contato (click Contact us in the footer or menu).
2. Fill in the fields:
   • Full name — your name (required, 2 to 100 characters).
   • Email — your contact email (required, valid format).
   • Subject — summary of the reason for contact (required, 5 to 150 characters).
   • Message — detail your question, suggestion, complaint, or request (required, 20 to 5,000 characters).
3. (Optional) Check Also want to receive news by email if you want to subscribe to the newsletter at the same time.
4. Click Send message.
5. You will see the confirmation: "Message sent! We will respond within 2 business days."

What happens next

• Your message goes into the administrative team's email queue.
• All Inscrevah administrators receive the email with your details and message content.
• The team reviews and replies directly to the email you provided.
• Standard response time is within 2 business days.

Subscribe to newsletter at the same time (optional)

If you check Also want to receive news by email:

• Your email is added to the news list (same signup as the site footer).
• The source is recorded as "Contact form".
• If the email was already registered (via footer), the source is updated to "Contact form".
• To unsubscribe later, use the Unsubscribe link in the footer of any news email (permanent deletion, per LGPD).

Tips for a faster response

• Be clear in the Subject (e.g., "Question about PIX payment", "Cart improvement suggestion", "Login issue").
• In the Message, include relevant details: event ID, order number, error screenshot, steps to reproduce.
• Use an email you check frequently — the reply goes there.

Frequently asked questions

Do I need an account to use Contact us?

No. Any visitor can send a message without logging in.

Can I attach files?

Not in the current version. If you need to send a screenshot or document, describe the issue in the message and the team will ask for the attachment via email in their reply.

What if I don't get a reply within 2 business days?

Check your spam/junk folder. If it's not there, send a new message referencing the previous subject.

Is my data stored?

Your name, email, subject, and message are recorded in the system for support history. If you checked the newsletter option, the email goes to the news list (you can unsubscribe anytime). We do not share your data with third parties.

Can I use Contact us for technical support on a specific event?

Yes. Include the event name or ID in the subject/message. The team will forward to the responsible organizer if applicable.